Aussie Equine Supplys will cover delivery charges for the return of faulty/defective products which have failed to meet the consumer guarantees as per the Australian Consumer Law, provided they are returned to us using the recommended shipping method as discussed with one of our Customer Service representatives.

Any return delivery charges will be added to your refund amount once processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.

Delivery charges will not be refunded on orders returned to us due to being uncollected or refused at the time of delivery.

Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our warehouse. Aussie Equine Supplys will not be responsible for any items damaged or lost during return transit.